In our latest video segment for #ASDLIVE, our retail host Nicole Leinbach Reyhle sat down with Terry Hawkins, founder of Progress Retail, at ASD Market Week this past summer. Terry Hawkins is an expert in educating retailers and employee management in the retail space. In-store sales training can be expensive and hard to succeed at, utilizing Progress Retail can help with that. No matter the size of your team, there is always room to grow your sales morale, team participation and ways to improve their performance!
Terry shares the importance of educating retailers and in-store training for employees to strengthen a business. Teaching your sales associates how to deal with rejection or how to make a sale from beginning to end will make a difference in your customer’s overall experience. Training not only helps your team achieve better customer service, but allows them to work better together. Managers and sales teams alike thrive on building a better internal community within a retail space, developing better communication skills and learning better ways to serve the customer, ultimately creating a memorable experience from beginning to end.